![]() ![]() Withholds money from cancelled events and refuses to contact venue and tells you to wait. I will continue to use Vivid as my primary source of tickets because of all these factors. At checkout, Vivid Seats is usually the cheapest option as their service charges are always lower than competitors like StubHub and SeatGeek. Lastly, and arguably most importantly, I am always sure to compare prices at checkout rather than the listed price because all of these secondary ticket companies list their fees and service charges differently at the end of the process. It helps me get a sense of where every seat is and if it is worth the listed price. I also like that they have views from sections in lots of stadiums. They do a good job of showing you if the ticket is an instant download, mobile ticket, or shipped ticket so you know right away what you will be getting. I love Vivid Seats because they make the ticket purchasing and delivery process so streamlined I can buy tickets to Cubs and Bears games up until minutes before the game. I have used Vivid Seats dozens of times to purchase tickets to my favorite sports teams and artists. They made no attempt to rectify the situation. They then, went back to management to discuss again, before giving another excuse on why they couldn’t do anything about it. I then informed them that I had screenshots showing that I had talked to them multiple times about it and they had given me permission to still sell them. They tried telling me that I didn’t contact them and tell them I didn’t want to cancel the sale and therefore they couldn’t do anything about it. I then reached back out to vivid seats through their chat function to try to get them to resolve the issue. I emailed management asking them to reinitiate the sale. The guy on the phone said he couldn’t do anything about it and if I wanted to complain to management, I would need to send an email. ![]() I was set to profit $851 off the sale of those four tickets, so I wasn’t happy about it. When I was about to buy new tickets, vivid seats called me and said they had cancelled my sell order. They confirmed that I could do this if I wanted to since they were just general admission tickets. I spoke with customer service through their chat function and made it clear I did not want to cancel the sell order. I still wanted to fulfill the sell order and was still able to do so by buying new tickets. My original purchase of the tickets was later cancelled due to it being limited capacity. I sold four pga championship golf tickets on vivid seats. I ran into no issues getting into the concert and am extremely satisfied with vividseats. Their customer service is some of the best I’ve seen. I called about a parking pass I purchased later on and a different lady on the phone helped me who was also extremely polite and helpful. After a couple days they sent me a new ticket at no additional charge and I had no problems after that. They looked into the situation but I wasn’t too worried because I bought ticket insurance(which I recommend). The lady who helped me was super polite and friendly. In a panic I called vividseats customer service and tried to understand the situation. I did run into a problem when Ticketmaster informed me in a vague email that one of my tickets had been canceled because the seller violated their user agreement. I didn’t think the tickets were that expensive considering it was GA and I’m a huge fan. ![]() Especially with all the scalping and ticket scams going around but I decided to give it a try. I was a little nervous buying resell tickets. I’ve been a fan of hers since I was 17 and I’m 25 now so I really wanted to her in person badly. I found out a little too late that Melanie Martinez was going on tour because her tour sold out fast. ![]()
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